Calls and response time
The first discovery call is free, lasts about 30 minutes and creates no obligation. We normally respond within one business day.
Plain-language service policies
Clear expectations before the work starts.
This summary helps clients understand how MXCT currently works. Every paid project receives a written quote and contract; those project documents take priority if terms differ.
Drone payments and delivery
One third of the quoted service price is due before final delivery. The remaining balance is due at delivery. Preview products may remain watermarked until full payment. Normal delivery is 1–3 business days, depending on scope. No revisions are included unless the quote says otherwise.
Website initiation
A project-specific initialization fee, stated in the quote, is due before website work begins. Remaining milestones, hosting and third-party costs are defined in the contract.
Travel
For drone work, the client may arrange Alex’s transportation to and from the site, or a travel charge of $10–$100 may be added based on distance and location.
Cancellation and rescheduling
Calls may be rescheduled at no charge. For paid production, 48 hours’ notice avoids a rescheduling charge; approved non-recoverable costs remain payable. A late client cancellation may carry a planning charge of up to 15% of the project price. Unsafe weather or unavailable flight authorization is rescheduled without that charge.
Flight conditions
Every flight is subject to weather, site permission, takeoff configuration, airspace, privacy and regulatory approval. The pilot may delay, relocate or refuse any operation that is unsafe, unlawful or outside the agreed scope.
Privacy and portfolio use
Reference files and project information are used to assess and deliver the request. Client work is displayed publicly only after permission. Clients must identify faces, addresses, licence plates or private details that need to be hidden.
Prices and taxes
All amounts are in Canadian dollars. Applicable taxes, if any, are confirmed in the written quote.
Right to refuse
Alex and Chihab may decline a request that they consider unsafe, unlawful, harmful, infeasible or outside MXCT’s current capacity.
Operational reference: Transport Canada microdrone guidance · Office of the Privacy Commissioner of Canada
Free 30-minute discovery call · No commitment